Bismillah Aid is committed to safeguarding your privacy online. |
1. Bismillah Aid is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.
Recent changes to the rules which govern how we can communicate with you and a new regulation on personal data (the General Data Protection Regulation) is coming into force on May25th 2018. Therefore, we are introducing a new approach that relies on you giving us your consent about how we can contact you. This means you’ll have the choice as to whether you want to receive these messages and be able to select how you want to receive them (email, phone, SMS or post). You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact our Call Centre by calling 07707 769 018, (Lines open 12pm – 9pm), seven days a week or writing to Bismillah Aid, 170 Havelock Road, Saltley, Birmingham, B8 1RX We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed. 2. What information does Bismillah Aid collect? Personal data you provide We collect data you provide to us. This includes information you give when making a donation, registering as a volunteer, placing an order or communicating with us. Please note that we require this information to be able to process and fulfil your order, answer any questions or for you to take part in volunteering For example:
Information created by your involvement with Bismillah Aid Your activities and involvement with Bismillah Aid will result in personal data being created. This could include details of how you’ve helped us by volunteering or being involved with our campaigns and activities. If you decide to donate to us, then we will keep records of when and how much you give to a particular cause. 3. How do we use information We only ever use your personal data with your consent, or where it is necessary in order to:
In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes) Legitimate Interest At Bismillah Aid, we use information provided to us by our Donors to keep Donors informed on how their donations are being used. Donors who are actively donating currently or have done within the last 6 years will be sent a variety of communications by us related to our work more generally and/or their specific donation. This will include telephone calls and by post. This could include emails and text messages (sms) relating to your donation or other interaction with Bismillah Aid, if you have provided this information as a means to contact you, but not marketing communications unless we have your explicit consent to do so. Donor communication At Bismillah Aid, we use information provided to us by our Donors to keep Donors informed on how their donations are being used. Donors who are actively donating currently or have done within the last 6 years will be sent a variety of communications by us related to our work more generally and/or their specific donation. This will include telephone calls and by post. This could include emails and text messages (sms) relating to your donation or other interaction with Bismillah Aid, if you have provided this information as a means to contact you, but not marketing communications unless we have your explicit consent to do so. Marketing When you contact Bismillah Aid we may ask you to give us some of your personal information such as your contact details and address. You will be asked to give your consent for us to contact you, using this information, about our work. This information will be stored on our internal Customer Relations Management (CRM) system. We will use the information you provide, with your consent, to keep you up to date about the work we do and marketing information to help us raise further funds. This could include feedback on how your donations are spent, our activities in the field, developments of new products and services, and new fund raising campaigns. Bismillah Aid does not currently carry out any automated profiling using the personal information we hold. We do, however, use the services of external companies, including social media companies, who may profile personal data they hold to enable them to offer us to more accurately target our promotional activity on their platforms. Use of External Services Bismillah Aid uses third parties to help us keep you informed with whom we may need to share your data for these specific purposes only. Services used including mailing houses, email andtext (sms) marketing services. Currently we use MailChimp to deliver our emails, their privacy policy is available here , and Text Marketer to deliver our SMS marketing, their privacy policy is available here. Other than these services we use in connection with our operations, Bismillah Aid will not sell, rent or give your information to 3rd parties. Once you have given consent we will retain your information and continue to contact you until you tell us you do not wish to receive any further information from us or until 6 years have passed since your last donation or other interaction with Bismillah Aid. Who is collecting my information? When you are on the Bismillah Aid website and are asked for personal information, you are sharing that information with Bismillah Aid alone unless stated otherwise. For example, when you are making your donations in the secure online shopping area, you are going through to a partner company, PayPal, and it is clear on the donation page when you are going through to the PayPal site. With whom does Bismillah Aid share my information? As a general rule, Bismillah Aid will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure online donation area you are going through to a partner company and the information you give, such as your credit card number and contact information, is provided so that the transaction can take place. Bismillah Aid does not sell or rent user information to anyone. What is Bismillah Aid’s policy on allowing me to update, correct, or delete my personally identifiable information? The accuracy of your individual identifying information is important to Bismillah aid. We are working on ways to make it easier for you to review and correct the information that Bismillah aid maintains about you. In the meantime, if you change email address or if any of the other information we hold is inaccurate or out of date, please email us [email protected] with the details. 4. How we protect data Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Act 1998. Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. Please note that we may need to disclose your personal information where we:
When you give Bismillah aid personal information, it may be stored and processed outside of the UK and we take steps to ensure that your information is treated securely. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Bismillah Aid cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. CCTV Some of our premises have CCTV and you may be recorded when you visit them. CCTV is there to help provide security and to protect both you and Bismillah Aid. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over. Bismillah Aid complies with the Information Commissioner’s Office CCTV Code of Practice, and we put up notices so you know when CCTV is in use. 5. How long we store information? We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed). We continually review what information we hold and delete what is no longer required. We never store payment card information. 6. Keeping you in control We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
If you would like further information on your rights or wish to exercise them, please write to our Bismillah Aid, 172 Havelock Road, Saltley, Birmingham, B8 1RX or email: [email protected] 7. Complaints You can complain to the Bismillah Aid directly by contacting us using the details set out above. Ifwish to make a complaint (including a complaint about fundraising activity) which does not directly relate to your data protection and privacy rights, you can do so in accordance with our charity’s complaint policy. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found on www.ico.org.uk 8. Cookies Like many websites, Bismillah Aid uses cookies in order to provide you with a more personalised web service. A cookie is a text-only string of information that we pass to your computer's hard disk through your web browser so that the website can remember who you are and your gift information. Cookies cannot be used by themselves to identify you. For more information about cookies, please see www.allaboutcookies.org. If you do not wish to receive cookies, you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled, so in order to enjoy the Bismillah Aid site to the full we recommend that you leave them switched on. For instructions on how to stop cookies being installed on your browser, please see www.allaboutcookies.org/manage-cookies. Changes to this Privacy Policy We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website. This Privacy Policy was last updated on 11/06/2018 |